Songna Privacy Policy
This Privacy Policy explains how Songna (“Songna,” “we,” “our,” or “us”) collects, uses, shares, stores, and protects personal data when you use the Songna mobile app, related websites where this Privacy Policy is linked, and related services (collectively, the “Service”).
Songna is a consumer TTC tracking, coordination, and personal time-management service. It helps users track cycle signals, organize TTC timing, coordinate shared planning, and keep useful records over time. It is not a medical device, does not replace medical care, and is not intended for diagnosis, treatment, contraception, pregnancy prevention, pregnancy probability, ovulation confirmation, or medical advice.
1. Scope
This Privacy Policy applies to personal data we process in connection with Songna, including when you:
- create or use a Songna account;
- log cycle signals, TTC timing, daily-life context, notes, or related information;
- use reminders, premium features, estimated timing guidance, trajectory summaries, or weekly summaries;
- contact us for support; or
- interact with Songna through a supported sign-in or purchase platform.
2. Who controls your data
Songna is the controller of the personal data described in this Privacy Policy, unless this Privacy Policy says otherwise.
You can contact us at:
3. The data we collect
We collect the data you provide directly, the data generated through your use of Songna, and limited technical data from your device and service providers.
3.1 Account and sign-in data
This may include:
- email address;
- username or display name;
- encrypted or tokenized sign-in/session information;
- social sign-in provider details if you use Apple or Google sign-in, such as provider user IDs and account email;
- your subscription tier and entitlement status; and
- support or account-related messages you send us.
3.2 Profile and initial setup data
This may include:
- date of birth;
- age derived from date of birth;
- TTC setup preferences;
- cycle setup information; and
- profile settings relevant to Songna’s tracking, coordination, and record-keeping features.
3.3 Sensitive reproductive, cycle, TTC, and daily-life data
Because Songna handles TTC and reproductive-context data, you may choose to provide sensitive consumer health or reproductive information, including:
- last period start date;
- usual cycle length and usual bleed length;
- daily bleeding information;
- symptoms and symptom severity;
- ovulation-test, temperature, cervical mucus, or other cycle-signal entries;
- planned or confirmed TTC timing entries;
- partner-side availability or status entered by you as proxy information;
- mood, stress, sleep, exercise, diet, caffeine, alcohol, medication, and other daily-life context entries;
- notes, records, evidence status, and care-prep items you choose to keep in Songna; and
- any other sensitive reproductive, TTC, health, or wellness information you choose to enter into the app.
3.4 Optional Apple Health, HealthKit, and Health Connect data
If you choose to connect Apple Health through HealthKit on iOS, or Google Health Connect on Android, Songna may receive and store selected daily summary metrics such as:
- steps;
- sleep duration;
- resting heart rate; and
- active minutes or exercise duration.
These integrations are optional, permission-based, and controlled by your device settings. If you do not grant access, Songna will continue to work with the information you enter manually. You can withdraw access later from Apple Health, HealthKit permissions, Health Connect, or your device settings.
3.5 Derived and generated data
We generate additional information from the data you provide, such as:
- cycle timing estimates;
- estimated fertile-window signals;
- coverage, timing-plan, and trajectory status labels;
- reminders and suggested calendar events;
- summaries, review prompts, and trajectory cards;
- premium entitlement and exposure state; and
- first-run guidance and product state needed to operate the app.
3.6 Subscription and transaction data
If you purchase premium features, we may receive limited subscription and transaction data such as:
- plan type;
- renewal and expiration dates;
- trial status;
- purchase identifiers, entitlement state, and store receipt metadata; and
- refund or cancellation state.
We do not receive your full payment-card number from Apple or Google in connection with in-app purchases handled by their stores.
3.7 Device, technical, and usage data
We and our service providers may collect technical data needed to operate the Service, such as:
- device platform and operating system;
- app version;
- push notification token if you enable notifications;
- time zone and notification preferences;
- IP address and routine server logs;
- authentication timestamps; and
- diagnostic or security data needed to keep the Service reliable and secure.
4. How we use your data
We use personal data to:
- create and manage your account;
- provide Songna’s TTC tracking, cycle-signal, calendar, coordination, reminder, and premium features;
- authenticate you and keep sessions secure;
- process purchases, renewals, cancellations, and restore requests;
- generate estimated timing guidance, coverage summaries, trajectory summaries, and other service outputs you ask us to provide;
- send reminders and product messages you choose to receive;
- respond to support requests and feedback;
- maintain, debug, secure, and improve the Service;
- detect abuse, enforce our Terms, and prevent fraud; and
- comply with legal obligations.
We may also use aggregated or de-identified information to understand product performance and improve Songna. We do not try to re-identify properly de-identified data.
5. Sensitive and health-related data
Some of the data you choose to enter into Songna, including reproductive, TTC, cycle, symptom, medication, partner-proxy, Apple Health, HealthKit, and Health Connect data, may be considered sensitive consumer health data or special-category health data under applicable law.
We process that data only for limited purposes tied to Songna, including:
- providing the features you requested;
- generating your TTC tracking, coordination, and trajectory outputs;
- supporting you when you contact us about those features;
- keeping the Service safe and reliable; and
- complying with legal requirements.
We do not sell your reproductive, TTC, health, cycle, symptom, Apple Health, HealthKit, or Health Connect data. We do not use it for advertising, retargeting, marketing, data brokerage, credit, insurance, employment, or unrelated profiling, and we do not share it with third-party advertisers.
6. Legal bases for processing
If you are in the EEA, UK, or Switzerland, our legal bases may include:
- Contract: to create and maintain your account, deliver the features you requested, manage subscriptions, and provide customer support.
- Consent: for push-notification permissions, optional health integrations, and where required for the processing of health-related information you choose to provide.
- Legitimate interests: to secure the Service, prevent abuse, troubleshoot issues, improve reliability, and operate Songna responsibly, provided those interests are not overridden by your rights.
- Legal obligations: where we must retain or disclose information to comply with applicable law, lawful requests, tax obligations, or enforcement requirements.
Where our processing of health-related data relies on consent, you can withdraw that consent by stopping the relevant use, deleting the relevant entries, disconnecting the optional integration, deleting your account, or contacting us. Some features may no longer function if you do so.
7. How we share data
We share data only where needed to operate Songna, complete a request you made, comply with the law, or protect rights and safety.
Categories of recipients may include:
- Authentication and database providers, such as Supabase, to manage sign-in, account state, and app data storage.
- Hosting and backend infrastructure providers that help us run the Songna service.
- Subscription and payment infrastructure providers, including RevenueCat and the Apple App Store or Google Play, to process and validate in-app subscriptions.
- Push-notification and platform providers, including Apple and Google, when you enable reminders or other device notifications.
- Identity providers, such as Apple or Google, if you choose their sign-in options.
- Professional advisers or authorities where disclosure is reasonably necessary for legal compliance, claims, security incidents, fraud prevention, or protection of rights and safety.
- A successor or acquirer if Songna is involved in a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality measures.
We do not sell personal data in the ordinary meaning of that term. We do not sell reproductive, TTC, health, cycle, symptom, Apple Health, HealthKit, or Health Connect data, and we do not use or share it for third-party advertising, retargeting, or data brokerage.
8. International transfers
Songna and its service providers may process data in countries other than the one where you live. Where required by law, we use appropriate safeguards for international transfers, such as contractual protections or other recognized transfer mechanisms.
9. Data retention
We keep personal data for as long as necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain records, resolve disputes, and comply with legal obligations.
In general:
- account, profile, and app data are retained while your account is active;
- if you delete your account in the app or request deletion outside the app, we will take steps to delete the associated account and app data, subject to legal, security, backup, fraud-prevention, subscription, or technical retention needs;
- support records may be retained for a reasonable period to resolve prior issues, train support, or meet legal requirements; and
- subscription, tax, and transaction records may be retained for as long as applicable law requires.
10. Your rights and choices
Depending on where you live, you may have the right to:
- access the personal data we hold about you;
- correct inaccurate or incomplete data;
- receive a copy of your data;
- request deletion of your account and associated data;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent; and
- complain to a supervisory authority if you believe your rights have been violated.
In the app, you can currently:
- export a CSV copy of your daily logs from Settings;
- request deletion of your account from Settings, or outside the app by emailing privacy@songna.app;
- turn reminders on or off; and
- control certain optional integrations and permissions through your device settings.
To exercise privacy rights, contact privacy@songna.app.
11. Children and age restrictions
Songna is intended for adults aged 18 and older. We do not knowingly permit children or minors under 18 to use the Service.
If we learn that a user under 18 has created an account or submitted personal data to Songna, we may suspend the account and delete the related data.
If you are a parent or guardian and believe someone under 18 has used Songna, contact privacy@songna.app.
12. Security
We use technical and organizational safeguards designed to protect personal data, including measures such as:
- encryption in transit;
- access controls;
- secure storage of authentication state on supported devices;
- row-level or account-level access controls where supported;
- environment-based configuration and operational protections; and
- internal measures to reduce unauthorized access, loss, misuse, or disclosure.
No system is completely secure, and we cannot guarantee absolute security.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as through the app, by email, or by updating the effective date above.
14. Contact us
For privacy questions, rights requests, or concerns, contact: